Refund policy

Return & Refund Policy

Due to the nature of our handmade cosmetics, all sales are final. We do not accept returns or issue refunds for any reason other than verified damage during shipping.

Shipping

Please allow 1–10 business days for order processing. This time frame does not include weekends, holidays, or shipping transit time.

Damaged Orders

If your order arrives damaged (e.g., cracked or broken products, leaks, etc.), please contact us within 48 hours of delivery at lush.luxebeautyc0@gmail.com. Your email must include:

• Your order number

• A description of the issue

• Clear photos of the damaged item(s) and packaging

Please note:

• Slight color differences or minor variations in product appearance are part of the handmade process and are not considered damage.

• Your order must include Route Package Protection at checkout to qualify for a replacement due to damage during shipping.

By completing your purchase, you agree to the terms outlined in this policy.